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Here is a quick overview of the State in which a passport may be:
Who has a Passport? US What to Do about it at this Time? Passport
IDEAL situation: We have the a working passport Customer is happy , uses IM Passport ok
We do , they dont, no IM for user We have a passport entry but there is no passport at passport Check for XML error Customer makes a new user no passport
They Do We don't, no IM for user no passport BB005364, delete the passport delete the passport
Passport out of Sync, , no IM for user We have a passport entry but incorrect data/ XML ERROR Customer makes a new user EXCEPT hotmail/msn users who can fix their own starting WED morning Passport may be ok, Locked out, wrong password.